You’ll receive a tracking link via email as soon as your order ships! You can also track it directly on our Track Your Order page.

Most orders arrive in 3–5 business days. If you need it sooner, we offer Express Shipping at checkout.

We currently ship globally. We recommend using DHL for your carrier choice.

Yes, however, pre-order refunds are subject to a 15% processing fee (minimum $5.00) to cover administrative costs.

If a package is refused, eligible undamaged products will be refunded minus a 25% restocking fee. Please note that postage is non-refundable and damaged refused items cannot be refunded.

Our sale prices are only valid for the specific dates and times advertised. We are unable to adjust prices for past or future purchases. Don't forget to apply your discount code at checkout, as we cannot apply discounts once the order has processed!

You have 30 days from the delivery date to start a return for returnable items. Check our Return Policy for item specific information.

We offer Free Exchanges! For full refunds, a $7.50 shipping fee is deducted from your total.

Refunds are processed within 3–5 business days of receiving your item. You’ll get an email the moment it’s done.

Unopened Items: We gladly accept returns on unopened items in original packaging within 30 days. Please note that return shipping is at the customer’s expense.

Opened Items: Opened items are subject to a 25% restocking fee.er

To maintain quality standards, we cannot accept returns on:

• Fabric and Batting
• Needles
• Books, Magazines, and Patterns
• Sale Items (Prices are only valid during sale dates).

If you receive a product with a manufacturer defect, we will either replace the item or issue a full refund once the damaged goods are returned to us.

Yes! You can bring your return to our physical location. Please ensure you have your original receipt with you. All standard return policies apply.

Seats for Special Events, Guest Instructor Classes, and Retreats are non-refundable.

While we don't offer refunds, your seat is fully transferable! You are welcome to find someone to take your spot. Please notify us immediately, as we may have a waitlist of people eager to join.

Choose a service and follow the directions. You can book directly through several of our services. You can always call us at +14027217752.

Yes! Our digital Gift Cards are delivered instantly via email and never expire.

We accept all major credit cards, Synchrony, Apple Pay, Google Pay, and Shop Pay Installments (for orders over $50).

Absolutely. We use industry-standard encryption and never store your credit card information.